Return & Refund Policy
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 30 days from the delivery date, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@eyesli.net.
*Please note that not to return directly to the original address, please contact us to get the correct return address.
You can always contact us for any return questions at support@eyesli.net.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
- Photos of the front and the back of the package or box;
- Partial shipment slips (if applicable);
- Photo or video of the defective item;
- Photo or video and a detailed description of the problem;
Within 30 days (from the date of receipt)
If any manufacturing defects are found on the glasses, please contact us within 30 days and send us the photos of the damaged part and we will resend a brand new to you.
Damage caused by chemical, heat, inappropriate disassembly, scratches, collision and other human factory is NOT COVERED.
If the item is not covered by this warranty: When returning a defective product, the customer is responsible for all shipping costs.
After 30 days of shipment
We will not accept requests for a refund or a replacement after 30 days from delivered.
Please contact our customer service representatives for more information.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
- Photos or a video of the incorrect item;
- Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, the shipping fee will be covered by us. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Unsatisfactory products / Exchange for another style
All the products are comes with size cart in the description, please ensure your size before purchase. If you made a mistake during the order, or you just don’t like the glasses, you can choose replacement. You're responsible for shipping costs.
Unfortunately, we cannot accept returns on sale items or gift cards.
*Please note that the prescription glasses and prescription sunglasses are non-returnable and non-refundable.
*Not eligible for return or exchange on Cash on Delivery orders, except for quality issues.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*Please note that the shipping fees are non-refundable. Refunds will only be processed through PayPal if you choose cash on delivery. We appreciate your understanding.